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frequently asked questions

business

How do I open a Dermalogica business account?

Click here to submit your information to open a Business Account. A Business Consultant will be in touch with you to go over the details.  Please allow up to 24hrs for our team to get in touch with you.

Can I purchase professional products without a business account?

Purchasing professional products is exclusive to business partners only.

How do I use my Grey Points?

You can find all the details on how to earn and redeem Grey Points here.

What is auto-ship?

To ensure you are the first to get your hands on the latest product innovation, join the auto-ship programme to receive all new innovations hassle-free along with supporting material.

Why can’t I place an order?

Please check the status of invoices on myaccount.

What is the Dermalogica Platinum Partner Programme?

This programme recognises and rewards Dermalogica Partners success. Find out more here.

Can I get marketing materials to use in my business?

Yes, simply search the website and there are lots of printable and digital assets available for you to download and use. If there is anything you need that you cannot find, then please email creative@dermalogica.co.uk.

Can I sell Dermalogica products on my website?

Yes, we have a click-and-ship programme which you can sign up to and become a Dermalogica digital partner, earning commission with every sale.

Where can I find my business tools and resources?

You can find all business tools and resources under the ‘your resources‘ section on the Dermalogica PRO site after you log in. You will need a passcode to access these as they are confidential to Dermalogica partners and their employees.

Please contact your Business Consultant or email bookings@dermalinstitute.co.uk if you are eligible for this passcode.

education

How do I book workshops?

You can find our current workshops by clicking ‘book a workshop‘ under the education or your resources section of the site.

Please note, you should only have access to these areas if you are a Dermalogica Skin Therapist, Business Manager, Business Owner, Dermalogica College Lecturer or Medi-Aesthetic Professional.

For more information on this, visit a step by step in our user handbook or please watch this how-to video.

 

How do I find the latest upcoming events?

If you’re a Dermalogica Partner and are looking for the latest events, product and service innovation, or other key activities, go to keep up to date, under education.

How do I access the book?

Our new look ‘the book’ will now host all product information, treatment charts and protocols.

You can find this under ‘your resources’, ‘dashboard’ and ‘education’ – ‘learning library’.

For more information on how to access this too, please reference our PRO site user handbook.

How do I register my interest in level 4?

If you are interested in finding out more about the level 4 regulated qualification, please go to the regulated qualifications area of the site, under education.

In this section you will find:

  • Our next cohort dates
  • The level 4 brochure for more information on programme
  • The register your interest form
  • FAQ’s about the programme
How do I book IDI workshops?

If you are interested in booking our IDI workshops, please go to the IDI section of our site, under ‘industry wide’ education.

Training is booked through Eventbrite so you will be directed here to complete your booking.

How do I use the PRO Learning Hub?

Click here to view the entire Dermalogica PRO Learning Hub User Guide.

The Dermalogica PRO Learning Hub is a great resource where you can book in-person and live stream workshops, view and complete on-demand courses, download your workshop notes, view service protocols, training videos and so much more!

Why can't I see the right workshops in the Learning Hub?

To ensure you see the correct education on the learning hub, you need to make sure you have updated your qualifications and certificates accordingly.

For more information on how to do this, please see our Dermalogica PRO User guide.

I did not receive an email confirmation for my workshop, how can I get started?

Log in to your PRO Learning Hub and go to my learning section, you can view booked workshops here.  Please contact the Education Team at (UK) 08000 564 544 / (EIRE) 1800 818 555 or use the speak to an expert chat button on the bottom right corner of the page for additional assistance.

I cannot find the workshop notes, where can I download them from?

If your workshop offers notes, you can find these in your PRO Learning Hub.  Go to my learning, find your course and view the my downloads section.   If you are still having challenges, Please contact the Education Team at (UK) 08000 564 544 / (EIRE) 1800 818 555 or use the speak to an expert chat button on the bottom right corner of the page for additional assistance.

 

Do I need to download the Zoom app to attend live stream ?

To have full access to a live stream class, we recommend downloading the Zoom app. Once downloaded, future classes are just a click away. You can download the Zoom app via www.zoom.us/download.

What should I do if the Live Streaming class stops working?

You will need to log out of Zoom and close out of the Zoom app. You can then re-open the Zoom app and log back in. If you have additional technical issues, Zoom can assist you by visiting https://support.zoom.us/

I have logged into the Live Streaming workshop and I see "waiting to be accepted", what should I do?

This means that your educator has not launched the class yet in Zoom. Once the instructor launches the workshop, your screen will change over. Workshops will normally be launched 5 minutes prior to the start time.

Will I receive a certificate for each workshop I complete?

You will receive a digital certificate for each workshop you attend via in-person, live streaming and on-demand.

 

How do I get my certificate?

To give you easier access the Dermalogica Pro Learning Hub allows you to download your certificate of attendance or completion directly once training is complete. Find all your latest certificates by going to your profile and accessing My Certificates.

Please note that program completions certificates for Aspire Awards, Certified, Specialist, Expert and Expert Renewed will be automatically awarded as you complete the program.

Certificates from workshops attended prior to the launch of the new Learning Hub will not be accessible via your profile. If you urgently need a certificate for insurance purposes, please contact our team via email on bookings@dermalinstitute.co.uk to assist you.

How do I cancel in person or live stream workshops?

If you want to cancel your workshop, go to the Pro Learning Hub and click ‘DASHBOARD’ and select the link that says ‘see your my sessions calendar’. Find the workshop you want to cancel, select the blue box to open session information and click ‘cancel workshop’. Select your cancellation reason and click ‘confirm session cancel’. This will remove the appointment from your ‘my sessions calendar’ and will remove the course from your ‘MY LEARNING’ area. Any progress associated with the course such as pre-learning will be protected within the system and reinstated when you re-book the course. To re-book for a different date simply click ‘BOOK AND ENROL’, find your course and follow the usual checkout process.

How do I track my progress on my programs?

If you are working toward a program including Certified, Specialist, Expert and Aspire Awards, you will find these programs listed on your ‘DASHBOARD’ in the PRO learning hub. Click the program tile to view what you still need to enrol on and complete, and see what you have completed already. Each program will have a progress bar indicating how far you are to completing.

How do I update my qualifications to see advanced workshops?
  1. From your Dashboard in the Dermalogica PRO Site, click ‘Learning Hub’.
  2. Select profile icon top right and select ‘profile’ from drop down.
  3. Select ‘Update Profile’ button on right-hand side.
  4. Complete or update all personal information and click ‘next’.
  5. On ‘Step 2’ page click ‘skip’ .
  6. On ‘Step 3’ page select all relevant qualifications on Page 3.
  7. Scroll back to the top and click ‘next’ on Page 3.
  8. On ‘Step 4’ click ‘finish and return to the learning hub’.

dermalogica PRO website

It's my first time accessing the new Dermalogica PRO site, how do I log in?

Creating a log in

  • If you are a new Dermalogica partner and have never accessed our education before, you will need to create a login.
  • Click here to view the Dermalogica PRO User handbook for creating a log in.

Logging in and resetting your password

  • If you are a Dermalogica Partner and have previously accessed education with us, you must log in reset your password.
  • Do not create a log in as we cannot merge your student history and it will create you a new profile.
  • Click here to view the entire DermalogicaPRO User handbook to Logging in.

 

Click here to view the entire DermalogicaPRO User Handbook.

Where can I find treatment charts, product information and protocols?

These can now be found in The Book. You will need to log in using your Dermalogica PRO credentials to access locked information.

If you are looking for training manuals and clinicals, these can be found under ‘your resources‘.

Please contact your Business Consultant or email bookings@dermalinstitute.co.uk if you are eligible for this passcode.

Where can I find treatment videos and other educational video resources?

You can find all educational resources under the ‘your resources‘ section on the Dermalogica PRO site after you log in. You will need a passcode to access these as they are confidential to Dermalogica partners and their employees.

Please contact your Business Consultant or email bookings@dermalinstitute.co.uk if you are eligible for this passcode.

How do I update my email address for the Dermalogica PRO site?

If you need to update your email address, please visit your DermalogicaPRO dashboard, update your email address and click ‘save profile’.

If you need further help with this please reference this here in our Dermalogica PRO user handbook.

how do I access my creative and business resources?

All creative, business and education assets can be found under the ‘your resources’ section of the site, once you have logged in. For more information on where to find these, please see our Dermalogica PRO user handbook.

To access this area of the site, you will need a one time passcode. Please contact your Business Consultant or email bookings@dermalinstitute.co.uk if you are eligible for this passcode.

how do I book a workshop?

To book a workshop, please visit the education calendar to see what workshops we are currently offering. This can be found under education, in your dashboard or under your resources once you have logged in to the site. For more information on how to do this, please reference the Dermalogica PRO user guide.

how do I book IDI workshops?

If you are interested in booking our IDI workshops, please go to the IDI section of our site, under ‘industry wide’ education.

Training is booked through Eventbrite so you will be directed here to complete your booking.

how do I register my interest in level 4?

If you are interested in finding out more about the level 4 regulated qualification, please go to the regulated qualifications area of the site, under education.

In this section you will find:

  • Our next cohort dates
  • The level 4 brochure for more information on programme
  • The register your interest form
  • FAQ’s about the programme
How do I save the site on my home screen?

Please reference the Dermalogica PRO user handbook for more information on how to save the Dermalogica PRO site as an app on your home screen or as a bookmark in your browser.

undergraduate

How do I access the new site as a lecturer or a student?

Creating a log in

  • If you are a new Dermalogica partner and have never accessed our education before, you will need to create a login.
  • Click here to view the Dermalogica PRO User Handbook for creating a log in.

Logging in and resetting your password

  • If you are returning to education and have been to workshops with us before, you will need to log in and reset your password.
  • Do not create a log in as we cannot merge your student history and it will create you a new profile.
  • Click here to view the entire DermalogicaPRO User Handbook to Logging in.

Click here to view the entire DermalogicaPRO User Handbook.

How do I book Aspire workshops?

Reference the Dermalogica PRO User Handbook on how to book Aspire workshops.

I've achieved the Aspire Excellence Award, how do I access the social assets?

Reference the Dermalogica PRO User Handbook on how to access these assets.

You will need a passcode for this, please email partnership@dermalogica.co.uk.

still have questions? Contact us here or chat with us by clicking the gray button in the bottom right hand corner.